FAQ
Find answers to the most common questions about consultations, e-books, delivery, and orders.
Can I book a consultation?
I am not currently accepting new consultation clients because all available places are filled. To register your interest, email natalia.mkutyla@gmail.com with “CONSULTATION” in the subject line. I will reply when new appointments become available.
How do the e-books differ?
Each e-book covers a different area of health. “Supplementation Without Chaos” explains ingredient forms, synergy, safety, and supplementation. “LABBOOK” helps you better understand blood test results and relationships between markers. “The Great Reset for Your Gut” focuses on the gut, microbiome, digestion, the gut barrier, and recovery.
Do the e-books replace a consultation?
No. The e-books are educational resources that help you understand the body, lab results, supplementation, gut health, and the mechanisms behind symptoms. They do not replace an individual consultation, diagnosis, treatment, or care from a doctor or qualified specialist.
When will I receive access to an e-book?
E-books are digital products. Once payment has been confirmed, access is delivered electronically through a download link.
Can I return an e-book?
Digital products such as e-books cannot be returned or exchanged once they have been made available after consent to immediate delivery of the digital content. See the store terms and refund policy for details.
How are physical products shipped?
Physical products are shipped after payment has been confirmed. Available delivery methods and costs are shown in the cart before checkout. Orders are dispatched within a maximum of 5 business days after payment is confirmed.
Who should I contact about an order?
For questions about the store, an order, payment, e-book access, or a complaint, email contact@nkutyla.com.